Privacy Policy

Who We Are

This policy applies to Flex Movers Las Vegas, 1644 Raindance Way, Las Vegas, NV 89169, and to this website.

Information We Collect

• Information you give us: name, phone number, email address, move addresses or ZIP codes, move date, home size, and anything else you tell us when you call, text, or submit a form.
• Automatically collected: IP address, browser and device type, pages viewed, and how you arrived at the site, collected through cookies and similar technologies.
• Call and message records: records of calls, texts, and messages between you and us, kept so we can service your move.

How We Use It

• To respond to your enquiry and prepare your estimate
• To schedule, perform, and follow up on your move
• To send you service messages about your booking
• To improve our website and understand which marketing works
• To meet legal, insurance, and record-keeping obligations

We do not sell your personal information.

Who We Share It With

We share information only with service providers who help us operate, and only as needed:

• HighLevel (LeadConnector) — our customer relationship and messaging platform
• Meta — advertising and conversion measurement via the Meta pixel
• Google — website analytics and advertising measurement, where enabled
• Square — payment processing; card details are handled by Square and are not stored by us
• Insurers, professional advisers, and authorities where required by law

Text Messages

If you give us your phone number, we may contact you by text about your enquiry or move. Our SMS & Text Messaging Terms explain consent and how to opt out. We do not share SMS opt-in consent or phone numbers with third parties for their own marketing.

Cookies & Tracking

This site uses cookies and tracking pixels. Details, and how to opt out, are in our Cookies & Tracking Policy.

How Long We Keep It

We keep enquiry and move records for as long as needed to service the move and to meet legal, tax, and insurance obligations, then delete or anonymize them.

Your Choices

• Reply STOP to any text to stop receiving texts.
• Use the unsubscribe link in any marketing email.
• Ask us for a copy of the information we hold about you, or ask us to delete it.
• Nevada residents may submit a request that we not sell their covered personal information. We do not sell personal information, but requests can be sent to the contact address below.
• California residents may have additional rights regarding access, deletion, and sale or sharing of personal information.

Children

This website is not directed at children under 13, and we do not knowingly collect their information.

SMS / Text Messaging

If you check the SMS consent box on our estimate request form, we collect your mobile number and your consent to receive text messages from Flex Movers Las Vegas about your estimate, scheduling, crew arrival updates, and your move. Message frequency varies. Message & data rates may apply. Reply STOP to opt out at any time or HELP for help. See our SMS Terms for details. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information, including secure (HTTPS) connections and restricted access to customer data. No method of transmission or storage is completely secure, but we work to protect your information from unauthorized access, use, or disclosure.

Contact Us

To make a privacy request or ask a question, call (702) 900-2309, email [email protected], or write to us at 1644 Raindance Way, Las Vegas, NV 89169.

We may update this policy from time to time. The effective date above shows the current version. This document is provided for transparency and is not legal advice.